Question 1

Do I need to book in advance?

Accepted Answer

Walk-ins are welcome but slots fill fast, especially evenings, weekends and school holidays. We strongly recommend booking online to lock in your time, particularly for groups of 4 or more.

Question 2

Can I book as a guest or do I need an account?

Accepted Answer

Both. You can checkout as a guest in under a minute, or create a free Arena X VR account to track bookings, save players to your squad and rebook in a couple of clicks.

Question 3

How much does it cost?

Accepted Answer

Standard 40-minute sessions are £25 per person at our launch offer (normally £30). Off-peak weekday sessions before 4pm are £20pp, extended 80-minute sessions are £45pp, and groups of 6+ pay £23–£25pp. See the Pricing page for the full breakdown.

Question 4

What's your cancellation policy?

Accepted Answer

Bookings can be rescheduled or refunded up to 48 hours before your slot. Inside 48 hours we can offer a credit for a future session. No-shows are non-refundable.

Question 5

Can I rebook or move my session?

Accepted Answer

Yes, head to your account page and pick a new slot up to 48 hours before your booking. After that, give us a call and we'll do our best to help.

Question 6

Do you offer gift vouchers?

Accepted Answer

Yes, digital gift vouchers are available for any value or specific package. They're delivered by email and valid for 12 months.

Question 7

How many people can play at once?

Accepted Answer

Our free-roam arena holds up to 12 players in a single session at launch, with the space built to scale to 20–24 players as we expand. Smaller groups and solo players are equally welcome — sessions can run from just 1 player upwards.

Question 8

How long are sessions?

Accepted Answer

Standard sessions run 40 minutes of in-headset time. Extended sessions run 80 minutes. Kidz parties and corporate bookings include extra time for briefing, food and prize-giving.

Question 9

What games can I play?

Accepted Answer

Over 100 titles across free-roam shooters, co-op adventures, escape rooms, racing sims and family-friendly games. Browse the full catalogue on our Games page — new titles drop every month.

Question 10

Can we mix games in one session?

Accepted Answer

Yes, most sessions can fit 2-3 shorter games or one longer experience. Your host will help you pick a lineup that suits the group's age, mood and intensity.

Question 11

What's the difference between free-roam and seated VR?

Accepted Answer

Free-roam means you walk, sprint and duck through a real 200m² physical space — what you see in the headset matches where your body is. No joystick movement, no nausea, no wires.

Question 12

How early should I arrive?

Accepted Answer

Please arrive 15 minutes before your session for waivers, kit-up and a safety briefing. Late arrivals may lose in-headset time as we keep slots running on schedule.

Question 13

How old do I have to be to play?

Accepted Answer

Most experiences are suitable for ages 8+. A parent or guardian must sign the waiver for anyone under 18. Some horror and shooter titles are rated 14+ or 16+ — see individual game ratings on the Games page.

Question 14

Is there a minimum height requirement?

Accepted Answer

Players need to be at least 1.2m (4ft) tall for the headsets and trackers to fit safely.

Question 15

Is it safe? Will I feel sick?

Accepted Answer

Our wireless headsets and 200m² free-roam zone reduce motion sickness dramatically because what you see matches what your body does. Trained marshals supervise every session and the arena is padded throughout. See our Health & Safety page for full details.

Question 16

I get motion sick easily — should I still try it?

Accepted Answer

Free-roam VR is far gentler than seated VR. Most people who feel sick in cockpit-style headsets are completely fine here. Start with a 30-minute session and let your host know.

Question 17

Are there any medical conditions that prevent playing?

Accepted Answer

Players with epilepsy, recent concussion, serious heart conditions or who are pregnant should not play. If you're unsure, please contact us before booking.

Question 18

Do you cater for accessibility needs?

Accepted Answer

Yes, most titles have seated modes, adjustable difficulty and subtitles. Please contact us before booking so we can prepare the right experience for your group.

Question 19

Where are you and how do I get there?

Accepted Answer

We're at Unit 9, Arrowe Brooke Road, Commercial Park, Upton, Wirral, CH49 1AB — easily reached from Liverpool, Birkenhead, Chester and the wider North West by car or public transport.

Question 20

Is there parking?

Accepted Answer

Yes, free on-site parking for over 60 vehicles, including accessible bays right outside the entrance.

Question 21

What should I wear?

Accepted Answer

Wear comfortable clothes and closed-toe trainers you can move in. Avoid skirts, heels, loose jewellery and anything you don't want to sweat in. We provide everything else — headsets, controllers and trackers.

Question 22

Can I bring spectators?

Accepted Answer

Absolutely. Our lounge area is open to non-playing friends and family with live screens showing what players see in the arena.

Question 23

Are bags and coats secure?

Accepted Answer

Yes, free lockers are available for the duration of your session.

Question 24

What are your opening hours?

Accepted Answer

Wednesday to Sunday, 10am to 10pm. Closed Monday and Tuesday for maintenance and private events. Holiday hours may vary.

Question 25

Do you host birthday parties?

Accepted Answer

Yes, our Kidz Parties packages include 90 minutes of VR, a dedicated host and a private party area. See the Kidz Parties page for full details and pricing.

Question 26

Do you do stag, hen and adult birthday events?

Accepted Answer

Yes — full arena hire for up to 12 players is perfect for stags, hens and milestone birthdays. Add catering and drinks on request.

Question 27

Do you cater for corporate team-building?

Accepted Answer

Yes, see our Corporate page for team-building packages, away-days, client entertainment and product launches. Custom briefs welcome.

Question 28

Can we bring our own food or cake?

Accepted Answer

Birthday cakes are very welcome — just let us know in advance. For other outside food please check with us first.

Question 29

Can we hire the whole arena exclusively?

Accepted Answer

Yes, exclusive hire is available by the hour and includes all 12 player slots, a dedicated host and the lounge area. Get in touch for availability.