Terms of Use.
Last updated: May 2026
Agreement
These terms are issued by Arena X VR Limited, a company registered in England & Wales under company number 17177646 ("we", "us", "our"). By using this website, booking a session or entering the venue, you agree to these terms. If you do not agree, please do not use our services.
Bookings & Payment
All bookings are subject to availability and confirmed only once payment is received. Prices are in GBP and include VAT. We reserve the right to refuse or cancel bookings at our discretion, with a full refund where appropriate.
Cancellations & Refunds
Bookings may be rescheduled or refunded up to 48 hours before your slot. Within 48 hours we can issue a credit for a future session. No-shows are non-refundable. We may cancel sessions due to technical issues or events outside our control and will offer a refund or reschedule.
Use of the Venue
You agree to follow all marshal instructions, signage and safety rules (see our Health & Safety page). We reserve the right to refuse entry or remove anyone behaving dangerously, abusively, or under the influence of alcohol or drugs, without refund.
Damage & Liability
You are responsible for any deliberate or reckless damage to our equipment or premises. Subject to consumer law, our liability is limited to the value of the booking and we are not liable for indirect or consequential losses. Nothing in these terms limits our liability for death or personal injury caused by negligence.
Photography & Filming
We may capture photos and footage of sessions for marketing purposes. If you do not wish to appear, please tell a marshal on arrival and we will accommodate this.
Lost Property
We are not responsible for personal belongings left at the venue. Lockers are provided free of charge, please use them.
Intellectual Property
All content on this website, logos, text, images, and the Arena X VR name, is owned by us or our licensors. You may not copy, reproduce or use it without written permission.
Governing Law
These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the English courts.
Changes
We may update these terms from time to time. The latest version is always posted on this page.